Shipping Policy
Zedara Shipping Policy
At Zedara, we are committed to delivering your beautiful jewelry pieces to you in a timely, secure, and reliable manner. Below, you’ll find the details regarding our shipping policy. If you have any questions, please feel free to reach out to our customer service team.
1. Shipping Locations
We offer shipping to select regions and countries. During the checkout process, you will be prompted to enter your shipping address, and our system will automatically calculate the available shipping options for your location.
2. Processing Time
Once your order is placed, we will begin processing it as soon as possible. Orders are typically processed within 1–2 business days (Monday to Friday, excluding holidays). If we experience any delays due to stock availability or other reasons, we will notify you via email with an updated estimated delivery time.
Please note that orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods & Delivery Time
We offer a variety of shipping options depending on your location. At checkout, you can select the shipping method that best suits your needs. Estimated delivery times may vary based on your shipping method and destination.
- Standard Shipping: Estimated delivery within 5–7 business days (domestic orders).
- Expedited Shipping: Estimated delivery within 2–3 business days (domestic orders).
- International Shipping: Estimated delivery within 7–14 business days, depending on your country and the shipping method selected.
Please note that delivery times are estimates and may be affected by factors such as customs clearance, weather conditions, or shipping carrier delays.
4. Shipping Costs
Shipping costs are calculated based on the delivery location, the weight of the package, and the shipping method chosen during checkout. Shipping costs will be clearly displayed before you finalize your order.
- Free Shipping: We offer free standard shipping on all orders over a specified amount (usually applicable to domestic orders; the minimum order amount will be indicated on the website or at checkout).
- International Shipping: Shipping fees for international orders will be calculated based on your location and selected shipping method.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through the shipping carrier’s website. Please allow up to 24 hours for tracking information to be updated.
6. Customs, Duties, and Taxes
For international orders, please be aware that you are responsible for any customs duties, taxes, or import fees that may be imposed by the destination country. These charges are typically collected by the carrier at the time of delivery, and Zedara Jewelry has no control over these fees.
If you are unsure about any customs charges that may apply, we recommend contacting your local customs office for more information before placing an order.
7. Order Issues and Delays
While we strive to ensure timely delivery, Zedara Jewelry is not responsible for delays caused by:
- Shipping carrier delays or service interruptions.
- Incorrect shipping address provided by the customer.
- Customs processing or regulatory delays in international shipments.
If you encounter an issue with your shipment or believe your order is delayed, please contact our customer service team at support@zedara.store, and we will do our best to resolve the situation.
8. Damaged or Lost Orders
If your order arrives damaged or is lost in transit, please notify us immediately at suppor@zedara.store. For damaged goods, we may request photos of the item and packaging in order to process a return or replacement.
In the case of a lost package, we will work with the shipping carrier to locate your order. If the carrier is unable to locate your item, we may offer a replacement or refund, depending on the circumstances.
9. P.O. Boxes and APO/FPO Addresses
We do not currently ship to P.O. Boxes or APO/FPO addresses. Please ensure that you provide a physical address for all orders.
10. Signature Requirement
For high-value orders or international shipments, we may require a signature upon delivery to ensure secure receipt of your package. If a signature is required, the delivery carrier will provide instructions on how to reschedule delivery or pick up your package.
Need Help?
If you have any questions about shipping, or if you need assistance tracking your order, please feel free to contact our customer service team at:
Email: suppor@zedara.store
Thank you for shopping at Zedara! We are delighted to help you find your perfect piece and ensure a smooth, efficient shopping experience.