Return Policy

Zedara Return Policy

At Zedara, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a simple and straightforward return policy to make your shopping experience as seamless as possible. Please review the following guidelines for returns:

1. Return Window

You may return most items within 30 days from the date of delivery. If for any reason you’re not satisfied with your purchase, you can initiate a return during this period.

2. Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as when you received it.
  • It must be in its original packaging with all accompanying materials (such as certificates, tags, or dust bags) intact.
  • Customized, engraved, or special-order items are non-returnable unless they arrive damaged or defective.

3. How to Initiate a Return

To initiate a return, simply contact our Customer Service team at [email address] with your order number and details about the item you’d like to return. We will provide you with instructions on how to proceed with the return process. Returns must be shipped back to us within 7 days after you have received return instructions.

4. Return Shipping

  • Free Return Shipping: For defective or damaged items, return shipping will be covered by Zedara.
  • Customer-Responsible Shipping: If you are returning an item for any other reason (e.g., change of mind), return shipping costs will be the responsibility of the customer.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds and Exchanges

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If your return is approved:

  • Refunds will be processed to the original payment method within 7-10 business days.
  • If you prefer an exchange, we will ship the replacement item once we have processed your return. Exchanges are subject to product availability.

Please note: Original shipping fees are non-refundable and return shipping fees (if applicable) will be deducted from your refund.

6. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us immediately at suppor@zedara.store with your order details and photos of the item. We will either send a replacement or issue a full refund, including shipping costs.

7. Final Sale Items

Certain items are marked as Final Sale and are not eligible for return or exchange. These typically include:

  • Customized or personalized jewelry
  • Sale or clearance items
  • Special collections or limited-edition pieces

8. International Returns

If you are returning an item from outside of the region, the same policies apply; however, you will be responsible for any international shipping charges and customs fees. Please contact our customer service for assistance with international returns.

Need Help?

Our Customer Service team is available to assist you with any questions or concerns. Please reach out to us via email at suppor@zedara.store  .

Thank you for choosing Zedara! We are committed to ensuring you have the best experience with us, and we appreciate your business.