FAQs
1. Are your gemstones ethically sourced?
Yes, we are committed to sourcing our gemstones in an ethical and sustainable manner. We work with trusted suppliers who adhere to international standards for ethical mining and trade. Our gemstones are conflict-free, and we strive to reduce the environmental impact of our sourcing practices.
2. What makes Zedara Jewelry different from other online jewelry stores?
At Zedara, we focus on offering unique, high-quality jewelry pieces that are carefully curated for style and craftsmanship. We work with skilled artisans from around the world to create timeless designs that combine traditional techniques with modern aesthetics. Our commitment to exceptional quality, ethical sourcing, and customer satisfaction sets us apart from other jewelry brands.
3. How do I care for my jewelry?
To keep your Zedara jewelry looking its best:
- Avoid exposure to harsh chemicals, including perfume, lotions, and cleaning products.
- Store your jewelry in a safe place, such as a jewelry box or pouch, to prevent scratches.
- Clean your pieces regularly with a soft cloth to remove dirt and oils.
- For specific care instructions for your particular jewelry (e.g., gold, silver, or gemstone pieces), please refer to our Jewelry Care Guide or contact us.
4. Do you offer any warranties on your jewelry?
Yes, all of our jewelry comes with a limited warranty against manufacturing defects. This warranty covers issues like faulty clasps or gemstone settings. It does not cover damage due to improper use, accidents, or wear and tear. Please refer to our Warranty Policy for full details.
5. How can I stay updated on new arrivals and promotions?
To stay in the loop about new collections, special offers, and exclusive discounts, subscribe to our newsletter at the bottom of the page. You can also follow us on social media (Instagram, Facebook, etc.) for the latest updates, behind-the-scenes looks, and jewelry inspiration.
6.What if my item arrives damaged or defective?
We take great care in packaging and shipping our jewelry to ensure it arrives in perfect condition. However, if your item is damaged or defective, please reach out to our customer service team immediately. We will happily arrange for a return, replacement, or refund based on the circumstances. Be sure to provide photos of the damaged item and packaging to expedite the process.
7. How do I return or exchange an item?
If you're not completely satisfied with your purchase, you can return or exchange it within 30 days from the date of delivery. Please ensure the item is in its original, unused condition, with all packaging and accessories. For complete return instructions, refer to our Return Policy, or contact our customer service team for assistance.
8. Are Zedara's gold pieces hallmarked?
Yes, all our gold jewelry is hallmarked in accordance with the laws and regulations of the country of manufacture. Hallmarks serve as a certification of purity, ensuring that you are getting the exact amount of gold advertised (such as 14k, 16k, or 18k). You will typically find the hallmark stamped on the inside of rings or the clasp of necklaces and bracelets.
9. Is Zedara Jewelry eco-friendly?
Yes, we are committed to sustainable and ethical practices. Our pieces are made from high-quality, responsibly sourced materials, and we work with suppliers who adhere to fair trade standards. We strive to minimize our environmental impact through our packaging, which includes eco-friendly materials. We also focus on creating timeless designs that are meant to be cherished for years, reducing the need for disposable fashion.
10. Can I purchase from Zedara Jewelry if I live outside the United States?
Yes! We offer international shipping to many countries worldwide. During checkout, your available shipping options will be displayed. Please note that international orders may be subject to customs duties, taxes, or import fees that are the responsibility of the customer. For more details on international shipping, please check our Shipping Policy.